Why can't I see my Hourly Use? Why do I see Real-Time?

When a customer is missing over 50% of their expected hourly data for the past 7 days, the Hourly View is disabled.  Instead of seeing the Hourly View heading, a customer will see Real-Time.  When this happens, a customer can no longer click on the bar to see hourly use.  Once the customer account is receiving over 50% of the expected hourly data, the Hourly View is again enabled.

real time

To see the hourly water consumption data available in the meantime, a customer can go to "Settings" and click on "Download Data".  download data

It this problem persists, please contact Meter Management at 706-613-3479 to report a potential antenna issue.  

Show All Answers

1. What is the WaterSmart Software Program?
2. How do I register or log into my WaterSmart Account?
3. What if I forget my WaterSmart Account password?
4. Can I manage multiple WaterSmart Accounts?
5. Can I add someone else to my WaterSmart Account?
6. How can I customize my WaterSmart Account profile?
7. Is my water usage data in real-time?
8. Why can't I see my Hourly Use? Why do I see Real-Time?
9. How do I know if I have a leak?
10. Can I adjust my leak alert notifications?
11. Why am I not getting a daily use notification anymore?
12. What is "Unplanned Water Use" notifications?
13. How am I being compared to other households?
14. How is the number of occupants per household estimated?
15. How are Efficient and Average water use calculated?
16. Can I pay my bill online through my WaterSmart Account?
17. May I see my WaterSmart Account in Spanish?