When a customer is missing over 50% of their expected hourly data for the past 7 days, the Hourly View is disabled. Instead of seeing the Hourly View heading, a customer will see Real-Time. When this happens, a customer can no longer click on the bar to see hourly use. Once the customer account is receiving over 50% of the expected hourly data, the Hourly View is again enabled.
To see the hourly water consumption data available in the meantime, a customer can go to "Settings" and click on "Download Data".
It this problem persists, please contact Meter Management at 706-613-3479 to report a potential antenna issue.