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We cannot regulate internet service through cable providers. This is a Federal Communications Commission (FCC) directive.
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Athens-Clarke County cannot regulate any level of cable pricing. This is a Federal Communications Commission (FCC) directive.
Cable service in Athens-Clarke County is not a granted monopoly. The Cable Ordinance (Chapter 6-16 in the Athens-Clarke County Code) states unequivocally that there is no such thing as an exclusive cable franchise for the community and state that franchises also allow for multiple cable providers. Athens-Clarke County and Georgia can and will review any cable company's local franchise applications to provide competition in the community. In 2008, a statewide law in Georgia went into effect that allowed companies to apply - if they choose - for a statewide franchise agreement in lieu of multiple local ones. Only Charter (now Spectrum) and AT&T have applied for statewide video franchises and have notified the local government of intention to provide services in Athens-Clarke County.
Additionally, there is no requirement where services must be provided in a community, so it is entirely up to individual companies as to where they provide any services. To date, no other cable companies have asked Athens-Clarke County for a franchise in Charter/Spectrum's service area, although satellite television providers also provide services without a franchise. The communities around the country that have multiple cable providers tend to be large cities and, even then, overlaps in services areas are rare to nonexistent.
First, you must contact that company's customer service directly (888-GET-CHARTER or online). If that fails to resolve the problem or you have further complaints, please address your concerns to the Athens-Clarke County Public Information Office through email to firstname.lastname@example.org or by calling 706-613-3795.
On January 30, 2009, a number of organizations and communities filed with the Federal Communications Commission a "Petition for Declaratory Ruling that AT&T’s Method of Delivering Public, Educational and Government Access Channels Over Its U-verse System is Contrary to the Communications Act of 1934, as amended, and Applicable Commission Rules."
The California Division of Ratepayer Advocates has posted a YouTube video showing the U-Verse PEG Viewing Experience.