2. Report a Water Quality Concern

   We aim to provide Athens with the high-quality water you have come to expect and depend upon.  If your tap water is not meeting expectations, please use this form to report changes, such as an unusual or unpleasant smell, taste, or odor. 

   If you are served by a private well, do not complete this form. Contact the Athens-Clarke County Health Department or the ACC Extension Office (404-617-7209) for assistance with any concerns you have.

4. Date of Report*
5. How long has the problem existed?

   1. Started today
   2. Less than a week
   3. More than a week
7. First Name*
8. Last Name*
10. Service Address*
11. City*
13. Service Address Line 2
14. Zip Code
16. Phone Number*
17. Email Address*
19. What is the nature of your concern?*

    1. Taste
    2. Odor
    3. Cloudiness
    4. Turbidity (clarity)

    1. Low Pressure
    2. High Pressure
    3. Color
    4. Other
21. Taste Concern

    If a taste concern, please indicate the taste.  

    1. Algae
    2. Bitter
    3. Chemicals
    4. Chlorine
    5. Earthy

    1. Metallic
    2. Musty
    3. Stale
    4. Other
22. Odor Concerns

    If an odor concern, please indicate the smell.

    1. Chemicals
    2. Chlorine
    3. Rotten egg
    4. Other
24. Please provide comment to explain the water quality concern you are experiencing. For example, provide additional information to describe the taste, odor, or color of the water.
26. Optional: Share images of the water quality issue you are experiencing
28. Additional image
30. Thank you

    We appreciate you taking the time to alert us to a potential problem in the system and giving us a chance to investigate.  A Public Utilities Department representative may contact you to follow up with the report.  

    Customers may also call 706-613-3481 to report a water quality concern.

Leave This Blank:


32. 1. Receive an email copy of this form.
33. Email address

    This field is not part of the form submission.

34. Submit

* indicates a required field