Starting Service

We look forward to providing you with the water delivery and collection services on which we depend for our health, economy, and fire safety.  For your convenience, we offer several ways to get the water flowing to your location: online, in-person, or by mail.  You will need the following for each method:

  • Valid government photo ID*
  • Copy of lease, if renting the property
  • A $50 deposit and $10 service fee

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Online

Save yourself a trip to our office or the post office by submitting an online request for new water service.  You will need to submit a copy of your photo ID and, if renting the property, a copy of the lease.  

Complete Online Water Service Request Form

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In Person

To start water and sewer service in person, you will need:

  • A picture ID
  • If rental property, include a photocopy of lease

Bring these items to:
Water Business Office
124 E. Hancock Ave.
Athens, GA 30601

Payment

You must pay a $50 water deposit and a $10 service fee to begin your water and sewer service. If you live in the urban service area, you will also be required to pay a deposit and a $10 service fee for trash collection. A customer service representative will tell you the correct deposit amount.

The Water Business Office accepts

  • Personal checks (paid to ACC WBO)
  • Credit/debit cards
  • Money orders (paid to ACC WBO) 

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By Mail

To start water and sewer service by mail:

Mail the following items to the Water Business Office:

  • Payment* for the $50 deposit and $10 service fee (total $60) - personal check or money order paid to ACC WBO
  • A completed Water Service Request Form (PDF)
  • A photocopy of your picture ID
  • If rental property, include a photocopy of the lease

Mailing Address:

ACC PUD Water Business Office
124 E. Hancock Ave.
Athens, GA 30601

*If a personal check or money order is not included with the service request, a Customer Service Representative will call to take payment over the phone after the service request is processed and approved.

When will my service begin? 
Once your request has been processed and approved, and the deposit is received, water service can be provided within 48-hours.

About Your Deposit
Your deposit will be applied to your final bill when you move or no longer need service with Athens-Clarke County. However, after 24 months, you may request in writing to have your deposit applied to your account if you have a good payment history.

Why do I need a photo ID to start my water service?
We require proof of identity of each applicant and occupancy information sufficient to establish the identity of the Owner and the person authorized by the Owner to consume water service at the service address. The Federal Trade Commission requires water utilities to comply with the Federal Identity Theft Red Flag Rule.  

Water Business Office Forms