Complaints About a Video/Cable Company Due to statewide franchising of cable companies, the local government has little to no authority in resolving issues with video/cable companies.
If you have a complaint about a video company, you should contact that company’s customer service directly (Contact Charter/Spectrum at 888-GET-CHARTER).
If that fails to resolve the problem or if you have further complaints, please address your concerns to the Athens-Clarke County Communications Department at info@accgov.com or 706-613-3795 to see about any possible additional options.
Please note that internet service is regulated by the Federal Communications Commission (FCC) and most billing issues are not subject to resolution by the local government.